Terms & Conditions

Refund Policy for Uzma Naqvi Life Coaching Ltd

At Uzma Naqvi Life Coaching Ltd, we are committed to providing transformative experiences and actionable tools for personal growth and healing. Due to the nature of our services, including coaching programmes, online courses, and digital materials, we have established a refund policy that ensures fairness and clarity for both parties.

Refund Policy Overview

Digital Products and Courses:

All sales for digital products and courses are final. Once you have accessed the course content, downloadable materials, or online resources, no refunds will be provided. This is because you gain immediate access to proprietary information that cannot be “returned” or undone.

Coaching Programmes:

Due to the personalised and progressive nature of coaching, refunds will not be issued once the programme begins. Your investment secures your spot in a limited-capacity programme and provides access to resources, preparation, and support designed specifically for your journey.

Payment Plans:

If you opt for a payment plan, you are obligated to complete all scheduled payments, even if you decide not to continue with the programme. This ensures fairness to all participants and reflects the resources and preparation dedicated to your participation.
Exceptional Circumstances:

In the event of exceptional, unforeseen circumstances (e.g., serious illness), we may consider partial credit toward future programmes at our discretion. Requests must be submitted in writing to [Your Contact Email], and supporting documentation may be required.

Consumer Rights:

This refund policy complies with UK consumer protection laws, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you make a purchase but do not access or use the content or service, you may be entitled to a refund if requested within 14 days of purchase. However, once you access the digital content or the service begins, your right to cancel and receive a refund is forfeited.

How to Request a Refund or Credit

If you believe you meet the criteria for an exception under this policy, please contact us at contact@uzmanaqvi.com with the following information:

  • Your name and contact details
  • The programme or product purchased
  • The reason for your request
  • Any supporting documentation (if applicable)
  • Requests will be reviewed on a case-by-case basis, and decisions will be made at the sole discretion of Uzma Naqvi Life Coaching Ltd.

FAQs

Unfortunately, refunds are not available once access to the course content or programme has been granted, as this is considered a delivered service under UK consumer law.

If you have not accessed the content and your request falls within 14 days of purchase, you may be eligible for a refund in accordance with UK consumer law. Please contact us to review your request.

In exceptional cases, such as serious illness, we may consider offering partial credit toward future programmes. Requests must be submitted in writing and supported by documentation.

Payment plans must be completed in full, even if you choose not to continue with the programme. This reflects the resources and commitment invested in your participation.

Transfers are not typically permitted, as the programme and resources are tailored specifically for the individual who enrolled.

Approved refunds will be processed within 14 business days of confirmation.

Missed sessions are non-refundable. However, you can request to reschedule with advance notice, depending on the programme’s rescheduling policy.

If you encounter technical issues, please contact us immediately at contact@uzmanaqvi.com , and our support team will assist you. Refunds are not issued for technical issues that can be resolved.

Contact Us

If you have questions about our refund policy, please reach out to us at:
Email: contact@uzmanaqvi.com 
Address: Uzma Naqvi Life Coaching Ltd, 216 Totley Brook Road, Sheffield, S17 3QY, United Kingdom

Thank you for your understanding and for choosing Uzma Naqvi Life Coaching Ltd. We are dedicated to supporting your growth and transformation with integrity and fairness.

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